Why Over 2,300 Landlords Trust Us With Their Rental Properties

Residential General Manager Celia Burbery expresses how grateful we are for the trust and confidence our landlords have placed in us and delves into what sets us apart due to our reputation and knowledge, specialist property managers, full service support and financial guarantees.

As we embark on our journey into 2024, I want to start by expressing how grateful we are for the trust and confidence you have placed in us as your partner in residential property management. 

We understand that in today’s dynamic property landscape, you have many options to choose from. Yet, time and again, you choose to stay with us. Why? Let’s delve into what sets us apart and why our investors continue to place their trust in our expertise.

Reputation & Knowledge

Our reputation is everything, and we take pride in the sterling reputation we have earned within the industry right from when Howard Morley first established the company over three decades ago.

This means you have a wealth of knowledge and insights to your property and allows us to navigate the complexities of the industry with confidence and precision, helping you make informed investment decisions that stand the test of time.

Integrity and superior service has earned us the trust and respect of our peers and clients alike. When you choose us, you choose a company that is synonymous with excellence and reliability.  

Our Specialist Property Managers

Our team comprises of over 20 experienced property managers who are passionate about what they do and are dedicated to exceeding expectations. 

We have seasoned property managers with a keen eye for detail, radars that can anticipate problems, and who can eloquently explain to tenants their responsibilities and expectations, so everyone has a smooth-running tenancy. Each member of our team brings their unique experience to the table, ensuring that your investment is in the capable hands every step of the way. If someone in our team comes across a situation they haven’t been in before, no doubt someone else in the team has. 

Full Service Support

Whilst property management can be challenging, with a high level of anxiety and burnout always possible, our property managers receive multiple layers of support so they can excel in meeting your day-to-day needs as their first priority.

We have support with admin, team leaders, financial reporting, marketing, payroll, website management, best practice, training, industry events, and legal experts on hand each day to name a few. Our comprehensive support network allows you to shine while we take care of the day-to-day tasks, allowing you to do what you need to do in your life.  

Five Guarantees

We are so confident in our service levels, that we are one of the few companies who offer financial guarantees including rent and vacancy rates. We are aware that these are the two factors that negatively affect investors the most so we want to ensure they are top priority. We stand behind our promises and are fully committed to our clients’ needs. We have the experience and size to honour our guarantees.

As General Manager of the Residential team, I would like to express my heartfelt gratitude for your continued loyalty and support. Your decision to stay with us speaks volumes about the value we bring to your journey with investment property. As we look to the future and all its challenges, we remain steadfast in our commitment to serve you with excellence, integrity, and dedication.  

Thank you for choosing us as your trusted partner in residential property management. 

Kind regards

Celia Burbery

General Manager – Property Management

If you would like to talk to someone about the management of a rental property, then complete the online form below and we will be in touch.