Before you fill out the Maintenance Request form at the bottom of this page, please check our solutions for common problems below;
No Gas/ No Gas Hot Water
Contact Vector Gas faults on 0800 764 764 first to check if there is a fault. If you experience problems with a gas hot water system, check that the pilot light is on. Check the instructions on the system for relighting the pilot light. You can also adjust the temperature of the hot water system. This should be included in the instructions.
Blocked Drains/ Sinks
If you are unable to move the blockage with use of a plunger, use a drain cleaner such as Drano. Follow the instructions carefully as it is a corrosive substance. Wear gloves at all times and ensure the room is well-ventilated. In many bathroom sinks and showers, the drain cover can be lifted to help remove the blockage.
No water or water leak at the roadside meter:
Contact your local water supplier to check if there is a fault or to advise of the roadside leak. They can also advise you how to check for a leak if you have received a high water bill. Auckland Council (Watercare): 09 442 2222
No Electricity or No Hot Water:
Contact your local electricity supplier first to check if there is a fault or to see if the ripple relay has been turned off overnight. For Auckland City, Manukau City or Papakura phone Vector faults on 0508 832 867. For North Shore, Waitakere, Rodney phone your electricity company (see your power bill). Check fuses and safety switch located in the electrical meter box. If the safety switch has tripped, reset it. If it trips again, turn off all power points and unplug appliances. Plug in appliances one by one to determine which one is tripping the switch. If the appliance belongs to you, you will need to arrange repairs. If the appliance belongs to the owner, please contact apm.
If you are still experiencing issues, please fill out our maintenance request form.
How to Request Maintenance
It is a policy of our office that all repairs or maintenance requests be in writing.
Only emergency repairs will be accepted over the phone or via text.
Emailed/Posted to your Property Manager
This request may be made either: Via Online request form (see bottom of this page), lodged in person at Level 2, Spartik House, 6-8 Edward Wayte Place, Auckland 1023, mailed to us at that same address, or emailed to your Property Manager.
If you are unable to contact your property manager, please call our General Manager – Residential Property Management, Celia Burbery, on 021 538 514.